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Forms FAQ

Question. Can I save the completed PDF form without losing data?

Answer. No, unless your computer has the full version of Adobe Acrobat. The Acrobat Reader (Free software) does not have the ability to save completed forms.

Question. Why can't I read the form after I open it?

Answer. Check what version of the Acrobat Reader you are using. If it is 3.0 or earlier versions it won't print the data that you have entered in the form fields. Download the latest Acrobat Reader from the Adobe site http://www.adobe.com

Question. How do I check what version of Adobe Reader I am using?

Answer. Click on 'Help' from the menu bar and then click on 'About Adobe Acrobat.

Question. Why don't the calculations on the form work?

Answer. Check what version of the Acrobat Reader you are using. If it is 3.0 or earlier versions it won't print the data that you have entered in the form fields. Download the latest Acrobat Reader from the Adobe site http://www.adobe.com

Question. Why can't I print all of the information on a completed form?

Answer. Check what version of the Acrobat Reader you are using. If it is 3.0 or earlier versions it won't print the data that you have entered in the form fields. Download the latest Acrobat Reader from the Adobe site http://www.adobe.com

Question. Why can't I complete a form on the screen?

Answer. Forms on the internet site have different functionality as indicated in the last column. There are some forms on the internet that you can complete on screen, and some you can only print and then complete by hand. In addition, there may be some forms that you can only view on the screen but can't print or complete.

Question. How do I enter data on a form.

Answer. Using the mouse, select the field in which you are going to enter the datAnswer. Click once. A blinking cursor will appear in the field you have selected. Enter the data in that specific field. To fill in another field or fields, point and click with the mouse OR press and enter the data in each separate field, until you have completed the form.
To go backwards to a previous field, hold the key down while pressing the key. You can use the mouse to go backwards by pointing the arrow to the field and clicking once in that field.


Question. How do I print a form?

Answer. To print a form, click once on the icon on the tool bar in your Netscape window, or select from the menu, or click on a on the form. A dialogue box will pop up on your screen. If you require more than one copy, enter the number of pages you require. Click .

Question. When I print the form it cuts off at the bottom.

Answer. You are probably printing a legal size (8 ½" x 14") form on a letter size (8 ½" x 11") sheet. Look at the status bar below the form image. It will show you the correct paper size to use when printing. Note that some forms may be more than one page. Feed the appropriate paper in your printer to print the form.

Question. How do I clear all the fields of any data entered?

Answer. Click once on the button.

Question. I can't find a form on this internet site. What do I do?

Answer. Contact us through the Feedback button.

Question. Once the form is completed and printed to whom do I mail the form?

Answer. Check the mail to address on the form and send it to that address.

Question. Who can I call if I have a problem completing the form?

Answer. Contact us through the Feedback button.

Question. Can I save the blank form?

Answer. Yes, you can save the blank form. To save it, right click on the form image and select from the menu choices. However, we discourage you to do so. This form site is dynamic and it changes on a regular basis. We recommend that you complete the form directly from the internet site each time to ensure that you are using the most current version.

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© Queen's Printer for Ontario, 2008
Last Modified: May 19, 2013